Privacy policy

• Identification data (full name);
• Contact data (e-mail address);
• Communications data (e.g. e-mails, messages that have been sent to Rand Hydrogen when getting an offer, providing feedback or contacting our support etc.);
• Data related to the use of the Website and the Services (e.g. interaction with our Website).

When provided by you

You provide us with Personal Data about yourself when you: Contact us via email, customer support or any other way, as the case may be.

When provided by third parties

Personal Data may be provided to us by our third-party partners (for example the service providers connected to our Services) who are legally allowed to share your Personal Data with us.

Provided by other of our clients

Other clients may give us your Personal Data when using our Services.

• Provide you with the Services and products you request via the Website;
• Collect payments;
• For marketing purposes, if you have consented to receive marketing communication from us;
• Analyze data about our clients how they use our Services;
• Improve and develop our Services;
• Carrying out various analysis to evaluate our Service performance;
• Provide customer support and increase Service security;
• Prevent, investigate and respond to fraud, unauthorized access to our use of our Services, breaches of terms and policies, or other wrongful behavior;
• Comply with or as required by any applicable law, court order, an order of a regulatory body, governmental or regulatory requirements, of any jurisdiction applicable to us;
• Store, host, back up your Personal Data;
• Meet the legal retention periods;
• Protect our legal rights.

Third-party service providers

We may share your Personal Data with other companies we use to support the Services. These companies provide services like intelligent search technology, analytics, advertising, payment collection, identification and verification services, fraud detection and customer support. We have contracts with all such service providers that address the safeguarding and proper use of your Personal Data.

Marketing partners

We may share your Personal Data with marketing service providers, or other similar parties with whom we may engage regarding marketing activities.

Law enforcement and other governmental agencies

We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

Our business transactions

We may share your Personal Data during a corporate transaction like a merger, or sale of our assets or as part of the due diligence for such contemplated transactions. If a corporate transaction occurs, we will provide notification to our clients.

Other of Rand Hydrogen's clients

We may share your Personal Data in other ways if you have asked us to do so or have given specific consent (for example, receiving a marketing communication).

Request access to your Personal Data

This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights).

Request correction of the Personal Data that we hold about you

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Data

This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your Personal Data

This enables you to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes.

Request restriction of processing of your Personal Data

This enables you to ask us to suspend the processing of your Personal Data.

Request the transfer

This enables you to request the transfer of your Personal Data to you or to a third-party.

Withdraw consent

This enables you to withdraw consent at any time where we are relying on consent to process your Personal Data, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or Services to you.

The right to complain

Should you be unsatisfied with the way we have responded to your concerns, you have the right to submit a complaint to us. You can also contact the data protection authority in your country if applicable.